Refund policy
Last updated: April 2026
We hope you and your pet love your purchase. If something is not quite right, we are here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, items must be:
Unused and in their original condition.
Free from damage or signs of wear.
Returned with original packaging where possible.
Accompanied by proof of purchase.
Please contact us before sending any return so we can provide the correct return instructions.
Email: hello@enoastores.com
Non Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
Used pet items or products that have been opened after delivery.
Gift cards.
Sale or discounted items unless faulty.
Personalised or custom items, if applicable.
Exchanges
If you would like to exchange an item for a different option, please contact us within 14 days of delivery. Exchanges are subject to availability.
Refunds
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping fees are non refundable unless the item is faulty or sent in error.
Damaged or Faulty Items
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with your order number and clear photos where possible.
We will arrange a replacement, refund, or suitable resolution as quickly as possible.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of untracked returns.
Contact Us
If you need help with your order or would like to request a return, please contact us at:
We are always happy to help.