Shipping policy
Last updated: April 2026
Thank you for shopping with ENÔA. We appreciate your support and are committed to delivering your order as quickly, safely, and smoothly as possible.
Carefully selected essentials for comfort, safety, and everyday use.
Processing Time
All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Shipping Times
United Kingdom: Estimated delivery within 2–5 business days after dispatch.
International: Estimated delivery within 5–12 business days after dispatch, depending on destination.
Shipping times are estimates and may vary during busy periods, holidays, or due to courier delays outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery option.
Any free shipping promotions will be clearly displayed on our website when available.
International Orders
International orders may be subject to customs fees, taxes, duties, or import charges set by your local authorities.
These charges are the responsibility of the customer and are not included in your order total unless stated otherwise.
Customs processing may also affect delivery times.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number so you can follow your parcel’s journey.
Incorrect Addresses
Please ensure your shipping address is correct before placing your order.
We are not responsible for delays or lost parcels caused by incorrect or incomplete addresses provided at checkout.
Lost or Delayed Orders
If your parcel is significantly delayed or appears lost, please contact us and we will do our best to assist you.
Contact Us
If you have any questions regarding your order or delivery, please contact us at:
We aim to respond within 24–48 hours, Monday to Friday.